Now Hiring - Sales Order Administrator in Malvern, PA

Scala solutions deliver engaging retail experiences by connecting networks of digital signs, kiosks, mobile devices, websites and Internet-connected devices. Scala, a STRATACACHE company, provides the platform for marketers, retailers and innovators to easily create and centrally manage deployment of shopping experiences while retaining the flexibility to rapidly adapt to local business conditions and preferences of customers in the store. With 30 years’ experience, Scala is well-known for its innovation and leveraging best-of-breed technologies to create solutions that are easy-to-use, yet infinitely customizable. Scala has US-based headquarters near Philadelphia, PA and EMEA headquarters in the Netherlands, as well as offices in 28 countries, clients in over 100 countries, and support for 20+ languages in the platform. Visit [please apply online] to learn more.

Scala values our employees – in addition to the opportunity to join a collaborative team and do interesting work, we offer competitive compensation to our employees. Our comprehensive offerings include major medical, dental, vision, and disability insurance options as well as Employee Benefit Time, matching 401K, corporate discounts, and an Employee Assistance Program. We’ll be happy to tell you more during the interview process.

Sales Order Administrator

We are looking for a detail-oriented Sales Order Administrator to oversee the sales order lifecycle from the receipt of a customer’s purchase order to delivery and billing. This position acts as a liaison between our distribution center, sales team, finance and customers.

Core Responsibilities:

• 
  Manage on a daily basis the complete order lifecycle for the company’s key customer from the receipt of a customer’s purchase order to delivery/installation and billing.
• Ensure orders are processed in a timely, efficient, and accurate manner.
• Build strong relationships and collaborate with internal teams (sales, finance, etc.) to facilitate sales processes, provide input on nonstandard orders, and help resolve billing issues as they arise.
• Drive process improvements and implement best practices in relation to order management and processing (build workflow, create process documentation, assist with development of systems requirements and perform systems testing).
• Process intercompany PO's and invoices, process adoption agreements.
• Assist service and the product line with processing of customer returns (RMA).
• Act as subject matter expert on all aspects of order entry – PO requirements, revenue, shipping, approvals, intercompany PO’s and invoicing, contracts, etc.
• Investigate and resolve all order related issues and customer requests.
• Proactive communicator, face to the customer provide outstanding customer service.
• Other Duties as assigned.

• A high school diploma is required; Associates degree in business-related field is preferred.
• 3 years of professional experience in Sales Order Administration and/or Order Management required.
• Experience with NetSuite (Oracle) ERP & Accounting software is highly preferred.
• Familiarity with complex order processes and invoicing for hardware, services and software.
• Ability to manage high volume of transactions with nonstandard terms.
• Strong analytical and problem-solving skills and attention to detail.
• Computer literacy and ease around systems, proficient in Excel.
• Excellent verbal, written and interpersonal skills and a strong customer service attitude.
• Ability to organize, prioritize, follow-up and meet deadlines.
• Able to work under pressure in a fast-paced environment.
• Proactive and team player with a high level of dedication.

EMPLOYMENT CONDITIONS: As a condition of employment, all successful candidates are required to consent and successfully pass mandatory drug and background screening prior to first day of employment.

STRATACACHE and its family of companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.

While we are excited and appreciate you interest in our opportunities, please keep in mind that we are not able to contact all applicants that have applied.

No vendor/agency solicitation please.